The first question is not “what happened?” It is “is it reportable?”
01 · VULNERABILITY
Actively exploited vulnerability
A vulnerability contained in a product with digital elements for which there is reliable evidence that a malicious actor has exploited it in a system without the permission of the system owner.
Vulnerability ≠ Actively exploited vulnerability
A vulnerability identified through good-faith testing, research or ordinary security review is not automatically subject to mandatory Article 14 reporting merely because it exists.
02 · INCIDENT
Severe incident
A severe incident having an impact on the security of the product with digital elements.
The Article 14 threshold includes situations where the incident:
Negatively affects or is capable of negatively affecting the product’s ability to protect the availability, authenticity, integrity or confidentiality of sensitive or important data or functions; or
Has led or is capable of leading to the introduction or execution of malicious code in the product or in a user’s network and information systems.
Reportability requires legal and technical classification against the CRA threshold.
A vulnerability can be exploitable without being reportable under Article 14.
01
KNOWN / EXPLOITABLE VULNERABILITY
A product-security issue capable of exploitation. Can engage CRA product and vulnerability-handling obligations. Does not automatically trigger mandatory Article 14 reporting.
02
ACTIVELY EXPLOITED VULNERABILITY
Reliable evidence indicates malicious exploitation has occurred. Can trigger Article 14 mandatory reporting.
Do not collapse CRA product-compliance vulnerability concepts into the Article 14 reporting threshold.
INITIAL TRIAGE
From security signal to reporting decision.
Security event / vulnerability signal↓
01
Is there a product with digital elements within CRA scope?
NO →Assess other applicable cybersecurity / regulatory regimes.
YES ↓
02
Is the issue a vulnerability or an incident?
VULNERABILITY ↓
Is there reliable evidence of malicious exploitation?
The reporting process may continue between formal stages.
Where necessary, the CSIRT designated as coordinator may request an intermediate report on relevant status updates concerning the actively exploited vulnerability or severe incident.
status consolidation
technical / regulatory coordination
response drafting
evidence management
consistency with earlier notifications
escalation and deadline control
ARTICLE 14(8)
Regulatory reporting is not the only communication obligation.
After becoming aware of an actively exploited vulnerability or severe incident, the manufacturer must inform impacted users and, where appropriate, all users of the relevant vulnerability or incident.
Where necessary, users must also be informed about risk-mitigation and corrective measures they can deploy.
Regulator / CSIRT reporting
AND
User communications
legal / regulatory review of user notices
consistency with ENISA reporting
mitigation instructions
timing coordination
stakeholder mapping
cross-regulatory review where personal data or sectoral obligations are engaged
One platform. A coordinated EU reporting architecture.
The CRA Single Reporting Platform is developed, operated and maintained by ENISA for CRA vulnerability and incident reporting.
For mandatory Article 14 reporting, the manufacturer submits through the electronic endpoint of the relevant CSIRT designated as coordinator, while the notification is made available through the EU reporting architecture.
01
Manufacturer or Assigned Representative
↓
02
ENISA Single Reporting Platform
↓
03
CSIRT designated as coordinator + ENISA
↓
04
Other relevant CSIRTs · where applicable
↓
05
Market-surveillance interface · where relevant
The SRP is designed to avoid separate duplicate CRA notifications to multiple national authorities for the same reporting event.
ENISA PLATFORM SUPPORT
OSTRAI can support the submission itself.
The ENISA Single Reporting Platform uses the role “Assigned Representative” for an individual authorised to submit mandatory CRA notifications on behalf of a manufacturer.
Where appropriate, an authorised OSTRAI professional can act as the manufacturer’s Assigned Representative in the SRP.
01
PLATFORM ACCESS & ASSOCIATION
Support the manufacturer / OSTRAI representative association and current SRP operational requirements.
02
PRIMARY / SECONDARY STRUCTURE
Where appropriate under the current ENISA platform, support the manufacturer’s Primary / Secondary Assigned Representative structure and continuity arrangements.
03
NOTIFICATION SUBMISSION
Prepare and submit Early Warning, 72-hour Notification and Final Report stages on behalf of the manufacturer.
04
NOTIFICATION UPDATES
Maintain and update notifications as the investigation develops.
05
DASHBOARD & DEADLINE CONTROL
Coordinate reminders, reporting stages and follow-up actions.
06
MANUFACTURER RESPONSIBILITY
The manufacturer remains legally responsible for ensuring its CRA reporting obligations are fulfilled.
Two representative concepts. Different legal functions.
ENISA SRP
Assigned Representative
Operational platform role.
An individual authorised to submit and update CRA notifications on behalf of a manufacturer.
Relevant to the ENISA Single Reporting Platform.
Article 14 reporting remains the manufacturer’s responsibility.
CRA ARTICLE 18
Authorised Representative
EU-established statutory representative.
Appointed by written mandate.
Regulatory-documentation and market-surveillance functions.
Full Article 18 regime applies from 11 December 2027.
A manufacturer may use OSTRAI for SRP Assigned Representative support independently of whether it has or later appoints OSTRAI as its Article 18 Authorised Representative.
Complex EU footprints require reporting-nexus analysis.
Where a manufacturer operates through multiple EU entities, importers, distributors or representative arrangements, the correct CSIRT endpoint should be determined before submission.
Where the Article 14(7) authorised-representative criterion is legally relevant, the CRA refers to the representative acting on behalf of the manufacturer for the highest number of that manufacturer’s products with digital elements.
EU establishments
cybersecurity decision-making
importers
distributors
represented products
user footprint
previous reporting arrangements
ARTICLE 16
Not every notification should be treated as ordinary disclosure.
CRA notifications can contain highly sensitive technical and security information.
Article 16 provides mechanisms addressing dissemination in exceptional cybersecurity circumstances.
sensitivity assessment
information classification
drafting the sensitivity explanation
analysis of cybersecurity-related grounds
communications with the relevant CSIRT
consistency with coordinated vulnerability disclosure
internal executive escalation
The decision to delay dissemination remains with the relevant CSIRT under the applicable CRA framework.
PEC
Exceptional reporting scenarios require separate handling.
The current ENISA SRP includes a Particular Exceptional Circumstances mechanism in the 72-hour notification workflow for actively exploited vulnerabilities.
identifying whether the conditions may be relevant
preparing the supporting justification
completing the relevant platform fields
coordinating with the CSIRT designated as coordinator
Invoking PEC does not itself determine the outcome. The relevant CSIRT remains responsible for the dissemination decision.
READINESS
The 24-hour deadline should not be the first time the reporting process is designed.
OSTRAI can help manufacturers establish a CRA reporting playbook before an event occurs.
01
REPORTABILITY CRITERIA
Internal thresholds for escalating potential AEVs and severe incidents.
02
AWARENESS GOVERNANCE
Who determines when Article 14 awareness has been reached?
Identify evidence needed for 24-hour, 72-hour and final-report stages.
05
USER COMMUNICATIONS
Pre-establish workflows for impacted-user notification.
06
SRP OPERATING MODEL
Plan the Assigned Representative operating model, platform responsibilities and continuity arrangements in advance.
Under current ENISA operating guidance, manufacturers should not assume that full SRP registration and manufacturer-association validation should be completed pre-emptively before any reporting event.
The operational registration / association process should be handled in accordance with the current ENISA platform guidance when a notification needs to be submitted.
Platform procedures can evolve and should be checked against the latest ENISA guidance at the time of reporting.
07
CSIRT / NEXUS ANALYSIS
Determine the likely Article 14(7) reporting endpoint.
08
RECORD KEEPING
Maintain a defensible record of reportability and notification decisions.
Article 14 already reaches products placed on the market before full CRA application.
The Article 14 reporting regime applies to products with digital elements within CRA scope even where they were placed on the Union market before 11 December 2027.
This is separate from the broader transitional position for substantive CRA product requirements.
Not every non-mandatory issue is outside the CRA reporting framework.
Article 15 provides for voluntary reporting of vulnerabilities, cyber threats, incidents and near misses in the circumstances specified by the CRA.
Mandatory Article 14 reporting and voluntary Article 15 reporting should not be confused.
Operational availability and submission routes should be assessed against the current ENISA / CSIRT reporting framework.
OPERATIONAL CONTINUITY
What if the SRP is temporarily unavailable?
According to current ENISA guidance, where the SRP is temporarily unavailable, manufacturers should submit through the platform once service is restored.
Where immediate communication is considered necessary in the meantime, the designated CSIRT may be contacted directly, but the CRA notification must still be submitted through the SRP once available.
Platform procedures can evolve. OSTRAI follows current ENISA operating guidance when supporting live notifications.
WHY OSTRAI
Reporting support across law, cybersecurity and product regulation.
01
ARTICLE 14 ANALYSIS
Reporting threshold, awareness and deadline analysis.
02
ENISA PLATFORM CAPABILITY
Operational support for the CRA Single Reporting Platform.
03
ASSIGNED REPRESENTATIVE SUPPORT
Authorised submission and update support where agreed.
04
PRODUCT-REGULATION CONTEXT
Reporting understood within the wider CRA product-compliance architecture.
05
CROSS-REGULATORY COORDINATION
Ability to identify overlapping regulatory notification issues.
06
CONTINUING CRA SUPPORT
Reporting can connect into vulnerability handling, technical documentation, corrective action and market surveillance.
NEED AN EU REGULATORY REPRESENTATIVE?
CRA reporting support is separate from Article 18 representation.
OSTRAI also supports manufacturers preparing for CRA Article 18 Authorised Representative arrangements, with statutory mandates taking effect from 11 December 2027.
Assigned Representative support in the ENISA reporting platform and Article 18 authorised representation are distinct services.
A vulnerability is not automatically reportable merely because it exists or is technically exploitable.
What is an actively exploited vulnerability?
A vulnerability for which there is reliable evidence that a malicious actor has exploited it in a system without the permission of the system owner.
Does every cybersecurity incident have to be reported?
No.
Article 14 mandatory incident reporting concerns severe incidents having an impact on the security of the product with digital elements and meeting the CRA threshold.
What is the first reporting deadline?
An Early Warning must be submitted without undue delay and in any event within 24 hours of the manufacturer becoming aware of the reportable actively exploited vulnerability or severe incident.
What happens at 72 hours?
A more developed vulnerability or incident notification must be submitted, unless the relevant information has already been provided.
When is the final report due for an actively exploited vulnerability?
No later than 14 days after a corrective or mitigating measure becomes available.
When is the final report due for a severe incident?
Within one month after submission of the 72-hour incident notification.
Can OSTRAI determine whether something is reportable?
OSTRAI can support the manufacturer in assessing the facts against the CRA reporting thresholds and documenting the resulting regulatory position.
The manufacturer remains responsible for fulfilling its Article 14 obligations.
Can OSTRAI submit the notification for us?
Yes, where appropriately authorised and set up within the ENISA Single Reporting Platform.
An authorised OSTRAI professional can provide Assigned Representative support and submit or update notifications on behalf of the manufacturer.
The manufacturer remains legally responsible for ensuring the reporting obligation is fulfilled.
Is an ENISA Assigned Representative the same as a CRA Article 18 Authorised Representative?
No.
The ENISA Assigned Representative is an operational Single Reporting Platform role.
The Article 18 Authorised Representative is a separate statutory EU representative role.
Do we need an Article 18 representative to use OSTRAI for reporting?
No.
OSTRAI can provide CRA reporting and Assigned Representative support independently of an Article 18 representative mandate.
Which CSIRT should receive our notification?
Article 14(7) determines the relevant CSIRT designated as coordinator based on the manufacturer’s EU establishment and, where necessary, the statutory fallback structure.
OSTRAI can assess the reporting nexus before submission.
If we sell throughout the EU, do we file separately in every Member State?
CRA mandatory reporting is submitted through the Single Reporting Platform.
The relevant CSIRT / ENISA architecture then handles dissemination under the CRA.
This does not eliminate separate reporting obligations that may arise under other legislation.
Can reporting information be kept confidential?
The CRA and the Single Reporting Platform contain confidentiality and dissemination safeguards.
In exceptional circumstances, the CRA provides mechanisms concerning delayed dissemination.
The relevant CSIRT remains responsible for applicable dissemination decisions.
Can OSTRAI help with Particular Exceptional Circumstances?
Yes.
Where the legal conditions may be relevant, OSTRAI can support assessment, justification and completion of the relevant reporting workflow.
The decision on dissemination remains with the competent CSIRT.
What if the ENISA platform is unavailable?
Current ENISA guidance should be followed.
At present, ENISA indicates that the notification should be submitted through the SRP once it becomes available again. Where immediate communication is considered necessary, the designated CSIRT may be contacted in the meantime, but the SRP submission is still required once the platform is restored.
Do we have to inform users?
Article 14 also requires the manufacturer to inform impacted users and, where appropriate, all users of the relevant vulnerability or incident and, where necessary, applicable mitigation or corrective measures.
Does Article 14 apply to products placed on the market before 11 December 2027?
Yes, where those products fall within CRA scope.
Article 14 has a separate transitional rule and already applies.
Can OSTRAI help us prepare before an incident occurs?
Yes.
OSTRAI can help establish CRA reporting criteria, escalation procedures, reporting-nexus analysis, evidence workflows, user-communication processes and an operational reporting playbook.
Can the same incident trigger GDPR, NIS2 or other reporting?
Potentially.
A single event can engage multiple legal reporting regimes.
The applicable obligations must be assessed separately and coordinated where necessary.
CRA REPORTING & ENISA PLATFORM SUPPORT
Control the reporting process from awareness to final follow-up.
OSTRAI supports manufacturers with CRA Article 14 reportability assessment, deadline control, notification preparation, ENISA Single Reporting Platform support, Assigned Representative services, impacted-user communications and regulatory follow-up.
Whether preparing for future events or responding to an active vulnerability or incident, we help coordinate the legal, regulatory and operational reporting workflow.